How is the industry evolving?
Buying a car is one of the most expensive purchase decisions that consumers will make in their lifetime. For that reason, it’s no surprise that 76% of car buyers take time to understand their options. For brands, it’s about being involved in the customer journey in order to be top-of-mind. Today, that journey continues to move from in-person experiences to one that starts – and even ends – online. Knowing this, automotive brands are using online channels to engage shoppers at new and relevant touchpoints – from research and finding the right vehicle, to finding local dealers and testing a dream car from the driver’s seat.