Outbrain code is implemented but nothing appears, why?

There are a few ways to troubleshoot an issue with displaying an Outbrain widget on your page after implementation.

Firstly, if your test environment is behind a firewall and our crawlers don’t have access, the widget will not display. Please whitelist our crawler IP addresses and user agent. If needed, your account manager can also provide you with our office IP addresses for whitelisting.

Other things to check:

• Is the outbrain.js loaded?
• Have you altered the Outbrain JS code snippet? Is the div-container still on the page before document state is ready?
• Are there any typos? Are smartquotes used inside the Outbrain div instead of plainquotes by mistake? Did non-printable characters sneak in? Is the correct permalink used without typo or space?
• Is your CSS hiding our widget, such as display:none on a parent node?

Please feel free to reach out to your account manager for technical support. The fastest and most reliable way for Outbrain to validate the code is to check the implementation directly, so please make sure to provide access information to your account manager.