Can I open a Salesforce case from Studio?

Yes! To make your life a little easier, we have added a direct link to Salesforce, from the “Widgets left to convert” table top menu (in the Insights tab).

Clicking on the “Open Case” button will open Salesforce, directly on the “New Case” view :

Of course, if the ID can be converted via Studio, there is no need to use this button.